This Refund Policy explains the terms and conditions related to refunds for purchases made on our E-commerce Website. Please review this policy carefully to understand your rights and responsibilities regarding refunds.
1. Eligibility for Refunds:
We strive to provide high-quality products and services to our customers. If you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, you must notify us within 30 days of receiving the order. We may request photographic evidence of the damage or defect to process the refund.
- Wrong Item Received: If you receive the wrong item in your order, please contact us immediately to arrange for a refund or replacement.
- Non-Delivery: If you do not receive your order within the estimated delivery time or the provided tracking information indicates that the package was not delivered, please contact us, and we will investigate the issue. If the non-delivery is confirmed, we will issue a refund or offer a replacement.
2. Refund Process:
To initiate a refund, please contact our customer support team with your order details and the reason for the refund request. Our team will review your request and may require additional information to process the refund promptly.
If your refund request is approved, the refund will be processed using the original payment method used during the purchase. Please note that depending on your payment provider, it may take several business days for the refund to appear in your account.
3. Non-Refundable Items:
Certain items are non-refundable unless they are damaged, defective, or the wrong item is received. These items may include perishable goods, personalized or custom-made products, and items marked as non-returnable during the purchase.
4. Cancellation and Refund of Orders:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund.
If you wish to cancel your order after it has been shipped but before it is delivered, you may still be eligible for a refund, subject to the eligibility criteria mentioned in section 1.
5. Change of Mind Returns:
We understand that sometimes customers may change their minds about a purchase. Unfortunately, we do not offer refunds for change-of-mind returns. However, if you encounter any issues with the product, such as damage or defects, please refer to the eligibility criteria mentioned in section 1.
6. Refund Policy Changes:
We reserve the right to modify or update our Refund Policy at any time. Any changes to this policy will be posted on our website, and the revised policy will become effective immediately upon posting.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at: omraifoodsandbeverages@gmail.com or Mobile No-9990767077.